ROLE PURPOSE
To implement and manage a cleaning solution for Clients in accordance with the SLA.
MAIN OUTPUTS
- Responsible for driving cleaning and hygiene for the Client.
- Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA).
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs.
- Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained.
- Assist in the management of projects and provide technical support, where applicable.
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered.
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
- Provide monthly reports and feedback on continued compliance to the SLA.
- Building strategic relationships both internally and externally.
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedures.
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
- Responsible for training, coaching, mentoring & development of subordinate employees.
- Implement cleaner work schedules and evaluate and manage performance.
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification.
- Matric (Senior Certificate).
- Valid SA Drivers License.
- 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
- Facilities Management, CRM, Property Management.
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP.
- Knowledge of OHS Act, ISO 9001 Quality Management.
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity.
- Deadline Driven & Highly Motivated.
- Stress Tolerant.
- Excellent Written Communication.
- Solid Supervisory Skills.
- Subordinates Capacity Building.
- Customer Focus.
- Negotiation Skills.
- Analytical Skills.
- Planning/Scheduling/Objective Setting.
- Teamwork & Partnering.
- Relationship Building.
- Interactive Reasoning.
- Excellent Oral Communication.
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