OPERATIONAL
Salespeople are expected to serve customers in a friendly and helpful manner and ensure that all customers are greeted, approached, and handled as per the 6 elements of selling. To generate sales for the store to ensure its targets are achieved.
Ensure excellent customer relations on the retail floor:
- Product Knowledge and Trends
- Testing Products
- Merchandise Standards
- Salespersons Certification
- Cash Crusaders Protocol
RETAIL FLOOR
Manage the retail floor to effectively achieve business goals and sustain the profitability of the store.
Responsibilities include:
- Retail Merchandising
- Stock Management
- Security/Shrinkage
CUSTOMER SERVICE
Manage service to maintain exceptional customer service on the retail floor and live by a customer service-minded culture.
Ensure customer expectations are exceeded:
- Mystery Shopper
- Retail Excellence
- Grow Customer Base
OTHER
Teamwork, leadership, business acumen, initiative, and communication skills.
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