From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
Location: Cape Town, South Africa
Hours: 8:30 am -5:00 pm UK time. This role works in UK hours.
THE ROLE:
As a Software Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues.
MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Skills & Other Requirements
- Previous experience in customer service, technical support experience required
- SQL and Queries experience required
- Bachelor’s degree or equivalent work experience
- Client focus and a passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- Office breakfasts, quarterly lunches and virtual social events.
- Medical Aid Scheme for health confidence.
- Competitive Personal Pension plan.
- Parental Leave benefit for family time.
- 25 days of annual leave plus Bank Holidays, and 15 hours of "Flex Time Off".
- Tuition Reimbursement Schemes for professional development.
- Flexibility of working from anywhere in the world for two weeks out of the year.
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
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