Technical & Services - Parts and / or Services
Position title
Contract
Contractual hours
Part-time
Summary Statement:
The purpose of this position is to perform a mobile tyre fitment service, meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.
Profile
Key Performance Areas:
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:
- Overall responsibility to remove and fit industrial tyres to forklifts and related material handling equipment according to standard procedures and in line with safe working standards.
- Responsible to operate the tyre fitment equipment safely and with care – to report any damage, faults, malfunctions and see to it that equipment is at all times in good working order.
- Maintains customer data / history by updating and timeously communicating information that must go on record.
- Assist counter salesmen and warehouse personnel with their duties, as and when required.
- Assist in the receipt and dispatching of tyres as and when required.
- Responsible for unpacking tyre stock received in correct allocated bins / storage areas; responsible to ensure good housekeeping in tyre storage areas.
- Assist in tyre and overall department stock takes as and when required.
- Ensure proper communication between self, team and customer.
- Ensure OHSACT and ASEC requirements are met in all actions on company and client premises; maintains a safe work environment by verifying vehicle safety device operations, following standards and procedures and in general complying with legal regulation.
- Updates job knowledge by participating in educational opportunities.
- Provide complete customer satisfaction in a polite and professional manner; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.
- Participative responsibility to grow department in line with company requirements.
- Participation in team/department meetings and development/training initiatives to ensure that the Parts department team functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in development initiatives in line with company strategic objectives, ensure effective inter-departmental and internal communication and by collaborating and sharing information with colleagues.
- Ability to develop and implement operational innovation.
Job location
Africa, South Africa
Location
25b Junction Road, Tygerberg Business Park, Parow Industria, Cape Town
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