The position reports to the National Reverse Logistics Manager
Your responsibilities will include:
Operational Duties
- Overall management and coordination of all DC activities, including but not limited to recovery stock processing, stock management, SHE, Risk & Quality of operation.
- Ensure adherence to agreed service levels and implement initiatives to enhance recovery processes.
- Ensure that all stock is accurately received, evaluated, filed, and dispatched appropriately within KPI parameters.
- Drive stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives.
- Management of stock count program/schedule, reconciliation and reporting thereof.
- Ensure adequate control measures are implemented to make sure that inaccuracies, and discrepancies are highlighted, addressed, and resolved timeously.
- Monitor and optimize operational metrics including quality, delivery, and cost.
- Identify and implement continuous improvement initiatives to enhance performance and efficiency.
- Ensure compliance with the company policies and administer practices in fair and equitable manner.
- Collaborate with support functions (Returns, HR, Finance, IT and Supply Chain) to build and secure support and resources for projects and initiatives.
- Manage projects according to stipulated time frames.
- Maintain compliance to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act.
- Consistent compliance to good hygiene and housekeeping disciplines, ensure 5S program is properly implemented and maintained within facility.
- Service & maintenance of all equipment utilized within the DC’s operation.
Financial Management
- Manage monthly operational costs within budget constraints and control the flexing of costs in line with processing volume fluctuation.
- Controls cost through process improvement initiatives, productivity of personnel, efficient utilization of space and protection of stored materials.
- Ensures protection and accuracy of stock by adhering to all stock control processes and procedures.
- Participate in annual budget process and long-term planning.
People Management
- Provide leadership and direction to DC staff.
- Forecasting staffing requirements needed to meet service, financial and operational requirements.
- Communicate organizational vision and strategies to staff.
- Establish performance measures, conduct regular evaluations, and ensure that staff productivity is measured and achieved.
- Ensure daily, weekly, and monthly planning is done for all operations including but not limited to, resource planning, departmental organizational design, seasonal planning and manage adherence to plans.
- Ensure that all business processes, procedures, and job profiles are documented, updated, and communicated to staff.
- Ensure all staff understand the DC KPI’s and work to achieve the desired results.
- Conduct Performance Appraisals of staff in line with company deadlines.
- Foster skill development and succession planning.
- Manage absenteeism and ensure Takealot code of conduct and policies is adhered to and not transgressed.
- Ensure that regular operations meetings are held with staff to manage productivity and expectations.
- Manage the general wellbeing of personnel, including discipline.
- Ensure continuous high performance of quality work.
- Encourage continuous improvement of service.
Reporting
- Establish and maintain performance measurement systems.
- Prepare various reports and analyses as required.
- Provide regular management reporting on operational performance, productivity, and budgets.
The Environment :
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
Qualifications:
- Matric plus a 3 year post matric qualification in Supply Chain, Operations and Logistics Management.
- 4-5 years of managerial experience in a complex operational environment.
- Previous exposure to warehousing and stock management.
- Proven track record of driving productivity improvements and cost reductions.
- Experience in operational project management and continuous improvement methodologies.
- Strong financial acumen.
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