IT Infrastructure Support
An exciting opportunity within Energy at Work Projects is now available! We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal-oriented, and organized with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services.
Roles and Responsibilities:
- IT Support:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems.
- Providing technical support across the company and for call center campaigns.
- Setting up AD Accounts for new users.
- Setting profile passwords.
- Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made).
- Testing new technology.
- Training staff on new technologies and processes.
- Escalating all Senior IT Queries to System 5 and keeping a follow-through until the query has been resolved.
- Managing third-party equipment for any campaigns that are being managed by EAWP.
- Discussing all equipment, technology, installation, etc. changes with the Line Manager.
- Administration:
- Updating action register.
- Assisting the Equipment overseer with the equipment tracker.
- Completing all required tracker reports.
- Documenting all equipment issuing.
- Responding with a solution or status of all calls raised within 2 hours.
- Equipment ordering.
Requirements:
- Matric; an IT-related certification would be advantageous.
- 6 months - 1 year experience in IT Support/IT Administration.
- Computer literate.
- Microsoft Word, Excel, and Outlook knowledge (Essential).
Your Job Description is subject to change during your employment based on Management discretion.
Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful; however, we will retain your details on a database for future opportunities.
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