Introduction
Our client in the SaaS sector is hiring an onboarding executive and account manager:
The Onboarding Representative & Account Manager is a dual position that forms part of the Customer Success Team. You will be responsible for onboarding new clients from Europe and the DACH region and be the point of contact for existing clients assigned to you.
The first step in relationship building starts with a great onboarding experience that extends to building meaningful, long-lasting relationships that move the business forward.
Multitasking plays a crucial role in this position. You’ll be expected to liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of the client’s needs.
In summary, you will ensure new clients have a smooth and effortless onboarding experience that drives them to activation. You’ll bridge the gap between clients and the support team. You’ll support client needs, advocate for them, and help build a loyal client base.
This opportunity is fantastic if you have a passion for helping others, a drive to provide exceptional customer service, crave ownership, and are eager to build your career and make a difference in a fast-growing B2B SaaS business.
As the Account Manager & Onboarding Representative, you will report to the Customer Success Manager and the Onboarding Manager, who work closely within the subdivision of the Customer Team.
Duties & Responsibilities
ONBOARDING
- You have an in-depth understanding of the client’s business functions and their needs.
- Ensure that client expectations have been met and they feel comfortable using the product from the beginning.
- Give clients exceptional service and a fantastic experience while ensuring onboarding is as frictionless as possible.
- Acquire the information needed to assist the client in setting up their account and, in some cases, facilitate the creation of the account.
- Sort, upload and migrate member templates.
- Assist new clients with migrating over.
- Help clients complete their account setup and implementation thereof.
- Assisting clients with third-party integrations.
- Drive product adoption and retention from the very first steps of the user journey. In other words, setting clients up for success by helping them achieve their “Aha” moments faster.
ACCOUNT MANAGEMENT
- Serve as the main point of contact for all client concerns and their needs through email, video call, or in-person meetings.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records and keep track of discussions or updates regarding their needs.
- Handle support inquiries and requests from clients and address their needs.
- When necessary, log, test, and sign off any identified bugs, workflow issues, or feature requests.
- Develop a thorough understanding of our product and features while driving product adoption.
- Understand the client and the nature of their business. This includes the application of product knowledge to accommodate their needs.
- Collect and act on client feedback.
Desired Experience & Qualification
The Ideal Candidate For This Role Possesses The Following Qualities
- Preference will be given to applicants who are fluent in English and German/French .
- Prior experience in a customer service/onboarding role.
- Tertiary education or at least 2 years experience in the customer service or SaaS industry.
- Ability to multitask and juggle several responsibilities simultaneously.
- Strong written and verbal communication skills.
- Excellent organisational skills and attention to detail.
- Outgoing personality with strong communication skills and EQ.
- A strong desire to work in a SaaS space.
- Flexible to change and willing to adapt to new processes.
- Willingness to learn and share skills with your team members.
- A team player.
- Enthusiasm for health and fitness– because we live the brand.
Package & Remuneration
Market related
Interested?
Our client offers:
- A positive, performance-driven work environment in a young, dynamic team with a shared vision.
- Ongoing training and mentorship.
- Direct communication channels and encourage creative input.
- Room for personal and professional development.
- Working in a fast-growing company with international clients.
- HQ in Cape Town CBD with a hybrid home/office structure.
- An open-minded and dynamic working culture.
- A team culture that values people.
- We work hard and play hard.
Applicants, please note:
- Please only apply for this vacancy:
- If you meet the criteria specified or believe that your qualifications and/or experience qualify you for the role.
- If the vacancy matches your career ambitions, your desired position level, and salary expectation.
- Camino Recruit endeavours to communicate as clearly and frequently as possible, including providing feedback to all applicants, however, we only undertake to contact shortlisted candidates. Please do not contact our office by telephone or email. Kindly direct ALL queries and questions to and we will endeavour to answer as quickly and accurately as we can. DO NOT DUPLICATE YOUR APPLICATION ON EMAIL - APPLY VIA PNET ONLY.
- Note that Camino Recruit takes instruction from a client. We can thus not accept responsibility/liability for any decisions or actions taken by our client, including, but not limited to, hiring decisions, delays in the process, or changes in the nature or availability of the vacancy in question. Furthermore, any feedback provided to candidates by Camino Recruit represents our best interpretation of the information we receive during the process. As such, this feedback is to be regarded as “without prejudice”.
- Candidates who apply for the vacancy may be required to undergo various rounds of interviews, psychometric assessment, reference checks, and other background checks, which may include criminal record checks, credit checks, qualification verifications, and a social media screening, as applicable.
- Note that our own company policy may preclude us from accepting applications from applicants that we have recently placed or are regarded as unsuitable due to other relevant criteria as per our discretion.
- Note that applying for this vacancy is regarded as consent for collecting and storing (with due regard for confidentiality) the personal information of the applicant for the purpose of recruitment for the current and/or future vacancies.
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