Tier 2 Technical Support Engineer
Location: Cape Town
Model: On-Site
Requirements:
- The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft role-based certifications.
- A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects, and Client services consulting will fill this position. The candidate must have a love for all things IT, have strong problem-solving skills, and display an eagerness to learn and grow within the Netsurit team.
- The successful candidate should have a minimum of 1 year onsite experience, based at a client.
Duties and Responsibilities:
- The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical Support for Netsurit client portfolio, including but not limited to:
- Design and implement projects as per client requirements and project scope.
- Infrastructure security analysis and reporting.
- Client documentation and policy design.
- Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
- Good general understanding of the ITIL Framework and ITSM Systems.
- Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V / VMWare.
- Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
- Must have a good understanding of network security, malware/ransomware prevention.
- Assist / mentor junior consultants and host technical workshops for the team.
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