Company based in Kloof KZN is looking to recruit a junior support engineer to support continued growth within our operations department.
If successful, you will be working within a team of application engineers and field specialists, providing post-sales consultancy services to support SOLIDWORKS, training, and technical support within our customer base.
Responsibilities:
- You will be working with our customers to define and deliver SOLIDWORKS solutions on time and within budget, whilst ensuring the maximum levels of customer satisfaction.
- You will provide our customers the highest quality technical support on queries relating to SOLIDWORKS, SOLIDWORKS PDM, and 3DExperience with its associated infrastructure, troubleshooting to find the optimal solution via telephone, email, or ‘one to one’ using collaborative Internet support services.
- You will actively contribute to the creation and delivery of online content such as blogs, technical documents, and webcasts.
- You may also be asked to provide training, online, at our premises, or on-site, training customers on the use of SOLIDWORKS and related products.
- Any additional duties/tasks as required by your support manager.
- Identifying patterns in customer interactions that can be used to create new content, influence product development, and reinforce the marketing team’s message.
Requirements:
- You will possess a qualification that demonstrates suitable previous experience in Mechanical Engineering or another relevant technical field.
- Experience in CAD, preferably SOLIDWORKS but not limited to.
- You will possess excellent communication skills, verbal and written, and be a good listener.
- Strong problem-solving and analytical skills.
- Basic PC hardware concepts, technology, and installation.
- Basic PC troubleshooting.
- Capable of working independently and in a team.
Not mandatory but beneficial:
- Experience in SOLIDWORKS.
- Customer services.
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