Customer and Procurement Co-ordinator M/F
Job details
Profile
Technical & Services - Parts and / or Services
Position title
Customer and Procurement Co-ordinator M/F
Contract
Full-time
We have an exciting and challenging opportunity for a suitably qualified Customer and Procurement Coordinator to join the Africa Mobility Solutions Parts Department. This is a locally based permanent contract in Johannesburg South Africa.
This role will support the African Market with spare parts – Procurement (SA to Distributor)
Experiential and Educational Requirements
- Matric
- 1-2 years related experience.
- Intermediate Computer Literacy (MS Office, SAP - Advantageous)
- Basic knowledge of export (Africa)
- Fluency in French is essential
Essential Duties and Responsibilities
- Daily customer order receipt and placement to suppliers within the agreed target lead times.
- Educating distributors on their order manner and actions - improvement order manner.
- VOR (Vehicle off Road) sourcing: ensuring this is conducted daily basis / within agreed time frames.
- Issue quotations / proforma invoices to distributors within the agreed timeframes.
- EPC (Electronic Parts Catalogue) order management *TTC and Multicat* / other suppliers.
- Back Orders: Running list of back orders and all with No ETD (estimated date of departure) obtaining this information and update SAP system with ETD information.
- Ensure all parts have an ETD for distributors.
- Assist distributors with back-order enquiries.
- SMR (Spare Parts Mispacking Report) process: receiving claims, checking claims, submission claims to TSAM, raised debit / credit notes. Obtaining authorization. Submitting result to customer.
- SMR (Spare Parts Mispacking Report) process: weekly report update and upload on AMS Parts Portal.
- Conduct training providing guidance to distributors on the understanding of the AMS Parts Portal / understanding AMS procurement processes / operation.
- Portuguese Translation: Updating SAP system with Portuguese description of parts.
- HS Codes Update: Updating SAP system with Angola HS codes.
- Supersession Update: Daily update of supersessions - rejection of original ordered item for supplied superseded items.
- Portal User form: obtain forms from distributors.
- Monitor customer enquiries on pricing and support queries.
- Understanding of AMS Pricing structure and set-up / support in answering customer queries.
- Update daily validation requests / pricing enquiries.
- Submit Kaizen ideas procurement team quarterly.
- Join team leader on supplier meeting and KPI reviews - raise any operational challenges and support with counter measures / improvement areas.
- Daily communication and relationship with Suppliers.
- Communication to customer on new products.
- Prepare OTD (Order to Delivery) KPI report monthly.
- Prepare action plan for any areas of concern from monthly meeting with distributors.
- Action plan GAP / concerns raised in CSI.
- Sales Multiple report update to distributors within agreed timeline.
- POSS report issuance within agreed timeline.
- Importing EPC DVD invoiced on a monthly basis.
- Emailing order inflow report on a weekly basis.
- Emailing monthly order ratio to Distributors.
- Prepare weekly order update report for various distributions.
- Monitor customer enquiries on pricing and support queries.
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