Customer Services Consultant
The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative/support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow-up, communication, customer interaction, and system updates.
Knowledge and Skill Requirements:
- Computer Literate (MS Office).
- Excellent telephone skills.
- A working knowledge of Cogsdale would be advantageous.
- Previous working experience within a customer service environment is non-negotiable.
Duties and Responsibilities:
- Ensure that new service applications are completed in full, and all relevant documentation received, and system updated in line with company processes and requirements.
- For the Domestic/Commercial sectors, support the Business Consultants in terms of the opening of the customer file and finalizing new service installations.
- Responsible for ensuring that all deposit and connection fees are raised on all new accounts as required.
- Responsible for all transfer of ownership documentation and reconnection for the Domestic and Commercial sectors.
- Service Order Administration.
- Assist in all internal and external complaints/queries.
- Assist walk-in customers with all aspects of connecting to gas, including gas equipment demonstration and referral to SAPGA approved gas installers.
- Ensure adherence to the OHS Act and legal requirements.
Behavioral Competencies:
- Strong verbal and written communication skills and above-average numeracy and literacy skills.
- Ability to work under pressure and within tight deadlines.
- Ability to take initiative and strong problem-solving abilities.
- Excellent teamwork capabilities.
Desired Experience & Qualification
Customer, Service, Consultant, Contract
- HR Services, Recruitment & Selection
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