Reference: JHB001892-BP-1
Are you passionate about providing exceptional customer service in the automotive industry ? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimised aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with our client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.'
Duties & Responsibilities
Job Objectives
- Customer satisfaction and complaint handling.
- Planning the workshop utilisation capacity.
- Calculation & preparation for retail invoicing, internal invoicing and claim handling.
- To open and process job cards for repairs, maintenance and service.
- To transfer all relevant information from job card to computer system accurately.
- To close job cards and monitor work in progress.
- To be the liaison person between the customer and client.
- To assist Technicians.
- To assist with the Workshop administration duties.
- To check and maintain maintenance parts store.
- To assist with Health & Safety requirements of the branch.
- To conduct regular checks on Company vehicles as per the company policy.
Qualifications & Job Experience
- Grade 12 / N3.
- Administration Diploma (an advantage).
- 2-years minimum strong administration in a workshop environment.
Key Competencies
- Good verbal and written communication skills.
- Ability to plan and organise.
- Good customer service skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Good time management.
- Commercial/ Retail mindset.
- Relating/Negotiating.
Package & Remuneration
Monthly
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