The Santam Direct Call Centre has positions available for Sales Advisors based in Bellville, Cape Town. The successful candidates will offer world-class products and services to clients, while achieving sales targets in an outbound call centre environment.
Responsible for inbound/outbound telephonic communication with the client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with the client base. Utilizes the IT system accurately and ensures all queries are answered effectively. Refers calls to appropriate departments only if unable to solve queries appropriately. Deals with more complex queries, often entailing amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Consistently meeting sales targets.
- Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA, and internal Sales processes).
- Strict adherence to workforce scheduling.
- Be available to work shifts as well as overtime.
QUALIFICATIONS
- Matric/ Grade 12
- RE Certificate
EXPERIENCE
- Minimum 30 Personal Lines Short-term Insurance credits
- Minimum 2-5 years experience within a sales outbound call centre.
- Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
- Consistent target achievement
- Solid out-bound call centre experience and skills
- Leads warm-up and cold calling will be mandatory.
- Clear record of accomplishment in terms of adherence to quality standards and compliance
KNOWLEDGE AND SKILLS
- Knowledge of short-term insurance processes, procedures, and business rules advantageous
- Fluent in English and one other official language.
- Strong relationship, negotiating, and networking skills
- Ability to influence.
PERSONAL ATTRIBUTES
- Action-oriented
- Situational adaptability
- Optimizes work processes
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and while based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time as temporary employees.
At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Division's Employment Equity targets.
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