Qualification:
Diploma in Building Management / Building Science / Property Management or equivalent. Engineering or QS Qualification is an advantage.
Experience and Skills Required:
- 5 – 7 years’ Property and Facilities Management experience, with at least 3 years at a management level.
- Well-developed technical experience in structure, general construction, and compliance within Property Management.
- 5 years of building/property management experience with a sound understanding of general building maintenance including but not limited to electrical, HVAC, plumbing, OHSA, and various other soft services.
- Experience in creating and implementing Building Management Systems (BMS) in commercial properties is an advantage.
- Experience in effectively leading and developing a team.
- Excellent interpersonal skills and ability to be an effective team player.
- Computer literate (Word/Excel/PowerPoint, etc.).
- Knowledge of industry best practices and sustainability in Facilities Management and ideally Operations.
Key Deliverables:
- Manage existing portfolio to ensure properties are kept in pristine condition at all times.
- Project manage refurbishments/redevelopments (building aesthetics) of properties accordingly.
- Manage the implementation of planned and proactive maintenance activities, ensuring effective allocation of resources in line with work plans and tasks.
- Maximise the lifespan of the Group’s properties by determining maintenance requirements and delivering a plan within allocated timeframes and at optimal cost.
- Implement Preventative Maintenance Schedules to ensure longevity and outstanding standards of our properties, proactively identifying problem areas and ensuring timely attention.
- Monitor and oversee the work of external contractors to ensure terms of agreements are met and service delivery is cost-effective and of the highest standard.
- Ensure effective asset lifecycle management for all buildings and facilities in line with relevant statutory requirements.
- Troubleshoot and respond to after-hour issues regarding operational aspects such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc.
- Address tenant complaints and resolve conflicts (must be familiar with lease agreements), ensuring tenant satisfaction and retention.
- Ensure strict compliance with health and safety regulations, working with the SHEQ team to provide a safe environment for staff, tenants, and visitors.
- Conduct effective take-on and take-back inspections, ensuring a smooth transition and collaborative approach with other relevant teams for new developments.
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