Job Description
Work Location: Towers West, Hybrid
More about the Area & Team:
The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience.
More about the project:
Problem to solve: Automation of processes, recons etc. Developing AI to execute BAU repetitive tasks. Support with investigations, analysis and operational remediation.
Job Responsibilities:
- Review credit bureau exceptions, investigate, drive resolution, and re-submit rejected accounts.
- Implement AI solutions to process auto closures and other account fixes; data/analytical ability is required.
- Support Product rule review exercise on maintenance specific business rules.
- Execute credit balance remediation.
- Recon ROBOT report daily and ensure no journal failures.
- Review daily ops dashboard and ensure that issues are being resolved.
- Account level screen prints for complaints/enquiries.
- Document retrieval and review of exception reports.
- Documenting all processes, understand systems, etc.
Background and Experience Required:
5+ years of industry experience, preferably with knowledge of credit products/loans.
Must-have Skills (Mandatory Skills):
- Automation and robotics/AI.
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