About Bestmed
Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 58 years.
Bestmed strives to be an employer of choice by:
- Creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent.
- Creating an environment that optimises individuals to contribute their best version of themselves.
- Promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication.
Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30min break. Permanent employees have the options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, and free refreshments. Bestmed Heartbeats also have access to fitness facilities and running clubs such as an on-site gym, the Bestmed Athletics Club, Pilates and the Tempo Wellness Programme (T&C apply). Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you.
If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed!
We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct.
Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at
Duties & Responsibilities
This role will be responsible for partnering with the various departments in Bestmed, thus enabling support between business and IT in their efforts to successfully maintain the BIT systems and related applications. This role will provide BIT user support on all various BIT platform modules (i.e. claims, finance, membership, manage health care etc.), respond to queries, and resolve and escalate issues. Support trainers in developing training material. Provide regular information and feedback regarding process and business changes. Responsible for management reporting that can be used for improving business systems and processes and collaborating with 2Cana to resolve issues. This role will require the employee to work independently with minimal supervision to meet performance metrics.
- Application support (ASUP) - Delivering management, technical and administrative services to support and maintain live applications.
- Problem management (PBMG) - Managing the life cycle of all problems that have occurred or could occur in delivering a service.
- Testing (TEST) Third party for BIT - Investigating products, systems and services to assess behaviour and whether this meets specified or unspecified requirements and characteristics.
- Learning design and development (TMCR) - Designing and developing resources to transfer knowledge, develop skills and change behaviours.
- Business Intelligence (BINT) - Developing, producing and delivering regular and one-off management information to provide insights and aid decision-making.
- IT SLA's overall per Annum
- IT Climate index
Desired Experience & Qualification
- Grade 12
- Diploma in IT or related
Experience - Essential
- 4-5 years Current/previous experience in a position based on supporting users on the system in use.
- 2-4 years experience in a position based on supporting users on the Health Information Platform or Oracle based system.
- Exposure within the Medical Aid environment will be an advantage.
Interested?
Thank you for your interest in Bestmed Medical Scheme. Due to the large amount of applications we receive, only shortlisted candidates will be contacted. Should you not be contacted within 2 weeks of the advertisement closing date, please consider your application as unsuccessful. Your CV will however be put onto our database and we will contact you should any suitable vacancies arise in future.
We wish you the best of luck.
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