Manager Product Real Time Payments - (553)
Location: Selby - Johannesburg, GP 2001 ZA (Primary)
Occupational Level: Senior Management
Job Category: Product
Job Type: Permanent
OUR THINKING
We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance-driven environment.
WHO WE ARE
We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy.
WHAT WE DO
Access to financial inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent.
WHERE WE'RE GOING
The payments landscape is being modernised globally. New technologies are the main thrust driving this change.
WHAT YOU WILL DO
This role forms part of the RPP Business Support Team reporting into the Head of Real Time Payments where you will be accountable for the full product life cycle management which includes strategy ideation, development and go to market. You will be responsible for the management of the operational processes of the day-to-day running of the RPP and Proxy service according to the Clearing Rules, Scheme Rules and Service Levels.
Your key responsibilities include:
- Co-ordinate release schedule for enhancements and other projects.
- Manage product forums and communicate all activities, plans and releases with broader customer base.
- Co-ordinate and drive all product development and go-to-market strategy.
- Analyse current market trends and develop product strategies.
- Identify and understand customer problems; prioritise features and tasks.
- Negotiate contracts with service users.
- Create product strategy documents and manage P&L.
- Develop and maintain RPP service user relationships.
- Oversee the provision of the RPP services.
- Prepare and update guidelines for service administration.
- Ensure proper management of RPP products and services.
- Manage customer escalations regarding operational efficiency.
- Report all service levels to Senior Management Team monthly.
- Manage all industry incident escalations.
QUALIFICATIONS / KNOWLEDGE
- Bachelor's degree required in Business Management or related field.
- Masters of Business Administration (MBA) is an advantage.
- Strong written, oral communication, and presentation skills.
- Analytical thinking abilities and client-facing communication skills.
- Proficiency in Microsoft Office suite.
EXPERIENCE
- 5 years applicable Customer Service Management experience in an ICT service environment.
- Strong ability to work in a collaborative team environment.
- Experience in product management life cycle.
- Familiar with global payments and the surrounding ecosystem.
- Min 3 years experience mentoring and managing teams of technical employees.
- Strong problem-solving and analytical capabilities.
- Experience leading product and service teams and projects.
At BankservAfrica, we embrace diversity as an asset and welcome applications from differently abled individuals. We offer flexible working arrangements for certain positions.
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