JOB DESCRIPTION
Key Responsibilities: - Achievement of the team's targets/KPI's in line with the Brand(s) product requirements.
- Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Consistent focus & improvement of client service delivery.
- Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
Qualifications and Experience: - Matric qualification
- Management related qualification (advantageous)
- 2 years management experience
- Be willing to commit to continuous learning
- Sound understanding & application of people management procedures (e.g., IR, coaching)
Skills: - To be computer literate (MS Office & Intermediate Excel)
- Excellent communication skills (verbal, written & interpersonal)
- Customer Service Delivery
Behaviours: - Conveys information and communicates ideas in a clear, concise and impactful manner
- Understands, anticipates, and meets the needs and expectations of customers
- Takes accountability and ensures others are held to account on agreed upon performance targets
- Effectively works with others to achieve shared goals
- Effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. ABOUT US
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
ABOUT THE TEAM
Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have.
- Textiles, Clothing, Leather & Fashion
- Wholesale & Retail Trade
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