BUSINESS ANALYST

CA Support CC • Other • Paarl, Western Cape, South Africa • $200 - $300 / year • 5h ago

BUSINESS ANALYST

Reference: CPT001155-FT-2
Paarl

Our client is the leading commission management platform for financial advisers in South Africa. They are offering an exciting career opportunity for a BUSINESS ANALYST who can ensure that new customer onboardings are executed timeously and accurately. Along with assisting new clients with onboarding, you will use your out-of-the-box thinking skills to help improve and standardize business processes.

Duties & Responsibilities

RESPONSIBILITIES:

Manage new client pipelines and implementation schedules
Conduct consultations with new clients to understand their business requirements
Document and scope business requirements to align with the system
Brief internal team on the implementation scope
Develop/build ad hoc reports/data insights to address client needs
Analyse and standardise any new business requirements from existing clients and implement changes as required
Client dispute resolution
Collate and process data from various external sources
Data analysis and standardisation
Post-implementation client training and support
Post-implementation consultations, training and support with internal team members
Project planning, management and task assignment
Identify, develop and implement improvement strategies of onboarding processes
Onboard and train new team members
Setup team goals and KPI's to align with overall company strategies
Ensure alignment of individual team member output with team goals
Continuous monitoring of goals/KPI's
Testing of new product features
Work closely with users and BA team to propose and design the scope of new product features
Provide internal training
Identify opportunities to drive product refinements to continuously enhance the customer experience.

EDUCATION AND SKILLS:

Bachelor’s degree or higher in finance, or related field (required)
CA(SA) will be a distinct advantage.
Minimum 5 years’ working experience in an accounting position (required)
Working experience in the South African financial services/financial planning industry (preferable)
Experience using online software tools will be highly advantageous
Proven experience working with large datasets and pattern identification.
Advanced knowledge of Excel