We have an excellent opportunity for an experienced, driven and ambitious Debtors Manager. You must have a can do attitude and is willing to join this fantastic team. Responsibilities: Policy and Procedures Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to Ensuring uniformity in customer naming conventions and confirming accuracy of beneficiary banking details. Debt Collection Management Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow. Review and monitor debtor accounts to identify overdue invoices and delinquent accounts. Contact debtors via phone, email, and mail to negotiate payment plans and resolve outstanding issues. Maintain accurate records of debtor communications and payment arrangements Billing Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified Drive and oversee billing process Dispute Resolution Investigate and resolve customer disputes related to billing or payment discrepancies. Collaborate with relevant departments to address and rectify issues affecting debt collection. Reporting and Analysis Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management Team Leadership Supervise and support a team of debt collection specialists. Provide guidance, training, and motivation to ensure team targets and KPIs are met. Relationship Management Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies. Collaborate with sales and customer service teams to address customer issues and facilitate timely payments. Adhoc Assist with annual audit, provide auditors with relevant information to verify accounts Ad hoc duties as required Key Skills Proven experience in debt collection and debtor management, ideally in a supervisory or managerial role. Strong negotiation and communication skills to effectively engage with debtors and resolve issues. Leadership and team management abilities. Excellent organizational and time management skills. Attention to detail and accuracy in record-keeping. Strong problem-solving skills and the ability to work under pressure. Customer-oriented mindset with the ability to maintain positive client relationships. Min post-Grade 12 Qualification, ideally Diploma in Credit Management. Credit Management III preferred. 5-7 years experience, with 5 years managing a team.
