Company Description
KDO Group (Pty) Ltd is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within the South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston with 19 branches strategically positioned to allow its representatives to service its client base in the eastern region of Gauteng and Mpumalanga.
Job Description Sales:
- To effectively sell The Hollard, My Life and More product face to face.
- To use appropriate interpersonal styles and communication methods to gain acceptance of Hollard’s from prospects in the Public Sector (Teachers, Nurses, and Police).
- To accurately identify insurance needs by asking effective questions and listening attentively.
- Match benefits accordingly and demonstrate how a product satisfies the needs.
- Gain commitment to recommended action around buying an insurance product.
- To handle objections and overcome them with ease.
- Develop sales strategies to compete with other individuals or companies who sell insurance.
- Explain features and advantages of policies and products to promote a sale.
- Perform administrative tasks, such as maintaining records of potential clients.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Customer Service:
- Full and accurate assessment of all maintenance requests within scope, in terms of policy processes and procedures.
- Maintaining clear and consistent communication with internal & external parties regarding maintenance of policies and requirements thereof.
- Follow up on outstanding requirements with internal & external parties.
- Maintaining professional verbal and written communication with customers (internal and external).
- Ensure that the targets are met.
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction.
- Contact clients on incomplete new business and record daily stats.
- Full knowledge, understanding, and ability to accurately scan, index, and allocate mail on workflow within SLA time.
Qualifications: - Matric.
- RE (added advantage).
- Self-motivated and the ability to work without supervision.
- Ability to work under pressure.
- Strong interpersonal and communication skills.
- Ability to solve problems and decision making.
Additional Information: Salary - STRICTLY COMMISSION BASED WITH NO BASIC SALARY.
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