An international super-fast growing tech company that is revolutionizing hoteliers around the globe has an exciting job opportunity for a German speaking Customer Support Consultant to join their team in Cape Town, South Africa . You will be responsible for ensuring their German speaking hoteliers are using their software with absolute happiness. Embrace challenges and opportunity for growth in a fun and relaxed working environment!
Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:
- Providing telephonic and ticket support to clients on utilizing our software
- Ensuring that customer service levels are maintained at a high standard
- Working closely with their Implementations Team to ensure a seamless transition of client accounts to support
- Training hoteliers in using software to their best advantage on all possible touch points
- Ensuring your required KPI’s and contact points are maintained at the required daily level. This includes maintaining customer support SLAs
- Proactively calling hoteliers to convince them of the added value of our additional paid features
- Fun & productive collaboration with their other teams, specifically your German teammates
- Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use the software in the most self-sufficient way
Requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa :
- Speaks German on a native level
- Experience providing customer support in a technical environment
- Hotel (front-desk/reservations) / and or hospitality experience (advantageous)
- Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities
- Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels
- Self-motivated & ability to deliver under pressure
- A proactive team player
- Organized and great eye for detail
- Passionate about tech and software and not afraid to upsell
Benefits of joining this team:
- Working in a vibrant international fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in their organization and the global hotel industry
- Work hard, Play hard mentality. They love celebrating successes together!
- Employee Equity Scheme
- Annual Hotel Experience
- Friday lunches are on them
- Annual salary increases
- Training & Development opportunities
If you meet the above requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa , we would like to hear from you! Please send your CV through to today!
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