Hospitality and Outdoor - New Vacancy – Assistant Lodge Manager
Luxury private game reserve in the heart of the Karoo. Sleeping a total of 40 pax, within a big 5, environmentally sustainable lodge. The main drive of the lodge is conservation of wildlife and vegetation.
Requirements for the Assistant Lodge Manager
Minimum 3 years’ head of department experience in 5 star lodge environment
Passion for hospitality and conservation
High standards of service excellence and attention to detail
Proficient in English
Knowledge of Afrikaans advantageous
Working knowledge of POS systems
Working knowledge of food and beverage management systems
Excellent organizational skills
Excellent written and verbal communication skills
Excellent leadership and teamwork skills
Experience of people management
Ability to solve problems under pressure
Commitment to keeping up to date with trends and developments in hospitality, travel and tourism
Duties
To manage and oversee all department when the relevant camp managers is on leave.
To assist camp managers in all departments
Maintenance of the highest standards of service in a welcoming environment for guests with high levels of personal attention
Maintenance of the highest standards of housekeeping, maintenance, dining and gardening
Contribution towards sustainability goals by constantly seeking ways to make lodge operations more environmentally-friendly
Communication with other departments (e.g. head guide, Housekeeping Manager etc) to ensure that guest needs are met and expectations are exceeded
Proactive commitment to evolving the guest experience to ensure guests (including return visitors) are continuously delighted by their stay
Stock Management
Working with Chefs to ensure consistent quality of food and menus with particular reference to locally-grown and locally-produced ingredients, as well as adherence to and monitoring of food budget
Day-to-day management of team members, including staff duty rosters and regular meetings with heads of department
Maintenance of a safe, harmonious and enjoyable workplace environment for team members
Ensuring quality and care of lodge equipment and products in accordance with standard operating procedures
Regular management meetings with Lodge Managers and General Manager
Package on offer
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