JOB PURPOSE
The Wine Keeper is responsible to stock and supervise an assigned Wine Cellar, in full compliance with MSC sanitation protocols and standards. Providing quick & efficient service to Dining personnel.
KEY RESPONSIBILITES
- Provide friendly, quick service at all times to all Dining personnel, ensuring that all checks are posted correctly by the waiters in Micros System
- Ensure personnel are not kept waiting unreasonably for service
- Complete knowledge of the beverage products present in the MSC Wine and Bar Lists and way to prepare it quickly and attractively according to Company specifications
- Apply all Wine cellar-related sanitation procedures and compliance
- In cooperation with the Wine Keeper, performs daily self-inspection checks to ensure the Wine cellar and walk-in meets all sanitation requirements compliant with MSC Sanitation Standards
- Maintain the wine cellar stocked to standards of par at all times, reporting any missing or excess items to the Wine Keeper
- Prepare daily for Beverage requisitions from the bottle store to the wine cellar according to MMS procedure and Company Standards, always using a trolley
- Reports daily to the Supervisor in charge any discrepancy (negative) in order to make inventory adjustments in MMS
- Periodically inform the supervisor in regards of unavailable items and slow moving items to allow the Maitre d’ Hotel to address promptly the Management and Corporate Office
- Assist the Wine Keeper to rotate perishable beverages and beer, using the FIFO method
- Always use assigned measures and correct glasses if and when preparing beverages.
- Ensure that soft drinks as well as fruit juices from prepaid packages are available in designated wine cellar
- Attend all management and training meetings as required and advised by the Maitre d’ Hotel
- Report to the Wine Cellar all breakage, spoilage, or loss (due to negligence, rough seas or theft)
- Record all sales on the Micros/Fidelio or other cashless register and properly maintain Passenger checks
- Ensure that Guests leftover wines are kept safely and labelled accordingly
- Make random spot checks of glasses for traces of contamination, take dirty items to be re-washed
- Take part in any special pre-arrival cleaning and sanitation duties as per schedule
QUALIFICATIONS
- Fluent in oral and written English. More EU languages are an advantage.
- High School graduation certificate
- Minimum one years experience in 4/5 restaurant, hotel or resort
- Computer Skills
- Organized and tidy person
- Good interpersonal skills, positive attitude and willingness to learn
- Passionate about hospitality and customer service driven
- Cruise industry experience is a plus
DOCUMENTS REQUIRED
- Valid South African Passport
- Police Clearance
