Key Responsibilities: - Be the beacon of timely and accurate support across various channels, addressing customer queries with finesse and expertise.
- Dive deep into customer issues, troubleshooting and resolving them effectively while maintaining our commitment to excellence.
- Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
- Identify recurring issues and collaborate with teams for continuous improvement, driving our solutions to new heights.
- Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
- Participate in quality assurance activities, ensuring our support standards remain unmatched.
- Embody professionalism and empathy in all interactions, even in the face of challenges.
- Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
- Foster a culture of learning and accountability, ensuring both our team and clients thrive.
- Strategically mitigate customer churn, retaining and delighting customers at every turn.
- Fuel business growth through exceptional customer experience and unwavering support
Skills: - Master the ins and outs of our products, offering unparalleled support to our customers.
- Guide customers in maximising the potential of our software, driving long-term engagement.
- Handle high volumes of support with ease, showcasing impeccable communication skills.
- Excel in attention to detail, ensuring no query goes unanswered.
- Possess technical prowess to understand and troubleshoot software functionalities.
- Stay hungry for knowledge, keeping up with technology trends and best practices.
- Radiate positivity and professionalism, even under pressure.
- Excel in self-management and time-management, thriving in a fast-paced environment.
- Previous experience in operational rental management and knowledge of rental legislation are advantageous.
Qualifications and Experience: - Experience in data analysis and proficiency in *Microsoft products are prefe General|T knowledge and experience in customer service/support are ess
- Administration management experience is a plus.
- Tertiary education is advantageous but not mandatory.
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