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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above, finalize your application by clicking apply below.
Purpose Statement
- To correct payment behaviour of merchants in order to retain clients and enable continuation of sales.
- To minimise Merchant bad debt through:
- Analysing payment histories to identify merchants with outstanding rent, commission or any Ad-hoc fees.
- Tracing and contacting merchants.
- Negotiating payment arrangements to rehabilitate merchants and collect unpaid fees in line with the merchant unpaid policy and rules.
Experience
Minimum:
- 2 - 4 years’ experience in financial services debt recovery or campaign collections environment.
- Experience working in a target-driven environment.
Ideal:
- 4+ years in a debt recovery or campaign collections role.
Qualifications (Minimum)
- A relevant tertiary qualification in Credit Management or Banking.
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Credit Management or Banking.
Knowledge
Minimum:
- Sound knowledge of Debt Collection and client retention through correction of payment behaviour.
- Customer care and service protocol.
Ideal:
- Acquiring knowledge of merchant processes and the merchant environment.
- Banking systems.
- Collections.
- Capitec Bank products, operating systems and processes:
- Operating Systems:
- Postilion
- Postilion Office
- MAS
- Documentum
- Bancs
- Payment Warehouse
- Processes:
- Lost/Stolen Terminal Stock
- Merchant Unpaid Procedure Policies & Rules:
- Merchant Services Operations General Rules
- Merchant Pricing Policy (including annexures)
- Merchant Fees and Settlement Procedure for Merchant Services: Merchant Admin
- Merchant Unpaid Policy
Skills
- Attention to Detail.
- Communication Skills.
- Computer Literacy (MS Word, MS Excel, MS Outlook).
- Negotiation Skills.
- Problem Solving Skills.
Conditions of Employment
- Clear criminal and credit record.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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