Service Advisor - Automotive Industry (JB4892)
Location: Johannesburg, Gauteng
Salary: R15 000 basic plus contributions
Type: Permanent
Our client, a well-established automotive repair provider, is seeking an experienced and detail-oriented Service Advisor to join their team. The ideal candidate will have experience in the automotive industry, a strong knowledge of vehicle repair processes, and a focus on delivering excellent customer service. This role is ideal for someone who thrives in a fast-paced environment and can handle multiple responsibilities efficiently.
Minimum Requirements:
- Matric or equivalent
- Proven experience as a Service Advisor, preferably in the automotive industry.
- Strong understanding of automotive repair processes, parts, and industry-specific terminology.
- Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.
Duties and Responsibilities:
- Customer Service: Serve as the main point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
- Repair Coordination: Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
- Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
- Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
- Software Use: Utilize service management software (e.g., TMS, AUDATEX) to maintain accurate records and manage repair timelines effectively.
- Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.
Please do not apply using scanned CVs; no supporting documentation is required at this point, this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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