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Santam’s Merit Claims department has positions available for a Motor Merit Field Investigator based in Hill On Empire, 16 Empire Rd, Parktown, Johannesburg.
JOB DESCRIPTION
The Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.
KEY RESPONSIBILITIES
- Handling of disputes that could arise between Motor merit field and intermediaries and/or claimants.
- Investigate and collate information on flagged claims.
- Conduct a field investigation on the claim.
- Review the claims documents and photos to validate the claim.
- Handle claim queries within the agreed service levels.
- Handle customers effectively and fairly in line with TCF.
- Finalisation of completed investigations within the agreed turnaround times.
- Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/flagged.
- Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
- Regular liaison with counterparts at other insurers.
- Regular liaison with Santam Forensic Services.
- Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.
QUALIFICATIONS AND EXPERIENCE
- Matric/Grade 12
- Tertiary National Diploma or University Degree would be advantageous
- Short Term Motor Insurance experience 3 years or more
- Background in investigative work within the South African Police Services would be beneficial.
- 2-3 years’ claims merit theft investigation experience
- Understanding of how to handle Motor Theft Claims
- Previous experience in the investigation of motor theft claims
- Strong analytical abilities and evaluate trends objectively
SKILLS
- Investigative skills
- Administrative and Merit examination
- Excellent customer service skills and proven experience
- Basic Investigation of Claims
- Insurance knowledge Motor and Quality management
- An inquisitive mind and good questioning skills
COMPETENCIES
To be determined based on the role.
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Qualified applicants are invited to submit their cover letter and CV in MS Word format online at Should you be aware of a qualified individual, please pass this vacancy on to them.
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