(Customer Service Coordinator)
Permanent Contract
35 hours per week
£26,631.76 per annum (London) / £23,488.66 per annum (National)
Whitecross Studios London, with some flexible working from home.
Please note this is a customer service role and does not typically involve working directly with children and young people.
The Children’s Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way.
This role sits within our busy but friendly Supporter Care Team, part of our Social Impact Domain. We process and thank donations received, open and bank post, answer questions for supporters and members of the public via channels such as over the telephone, email and via social media and work closely with colleagues all over the organisation to deliver our charitable aims.
This is an ideal job for someone who is passionate about customer service and helping our charity engage with our supporters – you may be someone wanting to start their career in in the sector, or someone who is an established professional in this space, wanting to work in a busy team for a great organisation’.
We are currently looking for a team orientated, friendly and kind person to join our dynamic, ambitious team.
A key part of this role will be your ability to work with supporters, members of the public and colleagues as part of a busy customer service environment.
KEY SKILLS AND COMPETENCIES
In order to be successful in this role, you must have:
A passion for Customer Service or charity Supporter Care
Be willing to work as part of a team
Good basic literacy and numeracy skills and basic knowledge of how to use computers and databases (training will be provided!)
A friendly, hard-working attitude.
Empathy with children and young people going through difficult experiences.
INFO ABOUT THE CHILDREN’S SOCIETY
The Children’s Society runs over 60 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer.
Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
The Children’s Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is 11.59pm on Friday 22nd November 2024.
Interviews will be held on a date to be confirmed.
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