We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
Key Responsibilities
- Administer and handle all administration on insurance claims, matters, and queries to ensure efficient processing and client service.
Key Performance Areas
- Service Delivery
- Compliance and SLA Adherence
- Contribution to continuous process improvement and/or team efficiency
- Risk and gap identification
- Administration
Service Delivery
Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained.
Ensure that all escalated queries/claims are attended to and successfully closed.
Drive and deliver a superior customer service experience to the benefit of all parties involved.
Compliance and SLA Adherence
Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements.
Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs.
Ensure information is handled in accordance with Personal Protection of Information Act (POPIA).
Contribution to Continuous Process Improvement and/or Team Efficiency
Identify opportunities for improvement and/or solutions to optimise efficiencies.
Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function.
Risk and Gap Identification
Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately.
Administration
Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan.
Execute functions on behalf of fellow team members when appropriate and/or in case of absences.
Experience
Minimum:
- 1-2 years’ experience in a banking, insurance, client service environment.
Ideal:
- Treating Customers Fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
Ideal:
- Knowledge of Capitec products and systems
- Understanding of the insurance industry and regulatory frameworks and bodies
Skills
- Communication Skills
- Reporting Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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