ICT Desktop Engineer
Reference: JHB002474-TR-1
Duties & Responsibilities
Ensure IT Services are Accessible to Internal and External RAF Customers
- Attend IT incidents and requests.
- Configure new equipment.
Provide Desktop Support - Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners - Establish connection and access to MFD and Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
- Manage replacement of consumables in the region.
Provide Network and Telephone Support - Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management - Undertake audits of hardware and software assets.
- Conduct Bi-annual asset verification.
AV Support - Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Qualifications and Experience
- National Diploma in Information Technology related qualification.
- Relevant 2 years’ experience in system support.
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