Platform and Compute Engineer
Apply
locations: Cape Town, Johannesburg
time type: Full time
posted on: Posted Yesterday
job requisition id: JR03538
Why choose Logicalis?
It’s not just IT solutions, it’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets, including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing, and professional services, applying the skills of our 4,500 employees in modernising key digital pillars.
ROLE PURPOSE
The Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments, and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices, etc.
As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests, and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones.
ROLE RESPONSIBILITIES:
- Day-to-day support of our customer’s network and server environments.
- Troubleshooting technical faults and providing satisfactory fixes to the customer.
- Regularly updating customers on the progress of faults by telephone and email.
- Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
- Providing day-to-day administration for managed service customers.
- Capturing repeat faults and undertaking root cause analysis.
- Maintaining and updating customer technical documentation.
- Work as part of the on-call rota and ensure resources are always available 24x7.
PERSON REQUIREMENTS:
QUALIFICATIONS
- Graduate or qualified by experience with ideal certifications such as:
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101)
- VMware VCP – VCP-DCV 6.x, 7.x, 8.x
- Veeam Certified Engineer
- ITIL Foundation
EXPERIENCE
- Essential (1 – 2 Years):
- VMware vSphere
- Microsoft Azure IAAS
- Microsoft O365 Administration
- Microsoft Server OS administration and troubleshooting
ADDITIONAL SKILLS/ATTRIBUTES:
- A structured and organised approach to complex problem determination and solving.
- Ability to communicate, both verbal and written, in a clear and professional manner.
- Client focused and with customer care/services mind-set.
- Professional & diligent team player but able to work independently and be self-motivated.
- Light motor vehicle driving licence (Code B) and own reliable transport.
- Ability to obtain security clearance.
#J-18808-Ljbffr
