Job Title
Responsible for the day to day running of the different clinic sites. Ordering of stock, counselling, chronic conditions management, managing of minor ailments and referrals, including fitness for work and injury on duty management.
Duties & Responsibilities
Accountabilities:
- Client service delivery and quality: Follow procedures and cooperate with peers and leader for best possible service delivery.
- Compliance and Risk Management: Defined legal, statutory and regulatory compliance is maintained at the required standards. Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary. Contribute to cost savings within the department to assist with financial goals and targets.
- Operating Model: Meet delivery objectives through working with other team members within and linked to the department/project. Resolve operational performance variations and problems and escalate unresolved issues to higher levels. Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery. Provide appropriate and impactful telephonic and written counselling, education and support to allocated clients with high risk or long term illnesses, thereby reducing hospital admissions and risk factors. Complete required administration and case information on assigned cases to standard and within deadline. Handle and resolve medical and claim related fund queries. Identify high risk patients and clients and, when appropriate, refer to alternative professionals for additional support (such as social workers).
- Operational Implementation of Strategy: Keep up to date with operational changes implemented in response to important external influences. Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities. Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement.
- Operational Leadership: Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives. Engage in development, coaching and mentoring. Support transformation through valuing diversity. Behave in alignment with the Afrocentric values.
- Stakeholder Management: Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved. Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer/stakeholder buy-in.
- Position Specific Outputs: Manage and maintain Occupational Health, and Wellness programmes to establish the physical, psychological and social well-being of the worker in a safe working environment. Provide reports and communicate with employees and employer groups. Provide information the client can use to eliminate, control and minimize health risks and hazards to which the employees are, or may be exposed. Facilitate and implement an Occupational Health Program. Monitor the health status of employees through ongoing surveillance programmes. Conduct Wellness and preventative interventions as guided by trends and national health observances. Execute medicine stock control. Manage service level agreements and operational details of companies, where providing a product or service to a company. Work effectively within a budget and ensure smooth administration of all aspects of the service. Perform Medical Surveillance and personal health assessments. Perform fitness for work evaluations. Treatment of Injuries on Duty, ailments, emergencies, monitoring chronic diseases, supervision of DOTS and annual influenza immunization campaign. Attend relevant meetings and participate in health and safety committees. COID administration, implementation and facilitation. Investigate occupational diseases, incidents and incapacity management.
Competency Requirements:
Attribute:
- Ownership: Make critical decisions based on what's right for AfroCentric and Customers.
- Entrepreneurship: Take chances to continuously improve our Customer's experiences.
- Collaboration: Build work-related network and share knowledge with colleagues.
Knowledge:
- Knowledge and application of relevant legislation.
- Application of financial and risk assessment methodology.
- Knowledge of scheme rules and contractual negotiations.
Skill:
- Customer Focus.
- Business Writing Skills.
- Technical expertise in functional area.
- Attention to Accuracy and Detail.
- Ability to negotiate and influence.
- Knowledge and application of clinical intervention principles.
- Knowledge and application of clinical risk assessment.
- Report writing and presentation skills.
- Communication Skills.
- Problem Solving.
- Numerical Ability.
Desired Experience & Qualification
Experience: 3 - 4 years experience in hospitals and onsite clinics.
Qualifications: Diploma or Degree in Nursing Science with an additional qualification in Occupational Health Nursing with relevant licensing.
Professional Membership: South African Nursing Council (SANC), Registered Nurses and Midwives.
Package & Remuneration
Competitive
- Medical, Health & Social Care
- Pharmaceutical Sector
#J-18808-Ljbffr
