Individual Insurance Manager

Indwe Broker Holdings • Other • Other (South Africa) • $200 - $300 / year • 4d ago

To submit your application, please email your CV and cover letter to:

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

Customers (to whom the service is rendered/impacted upon):

Number of subordinates: May vary according to the office

Reporting line (immediate manager): National Head: Individual Insurance

Minimum Requirements:

Education:

Experience:

7 years short-term personal lines insurance sales and service experience in a brokerage (proven track record)
2 years in a management or supervisory position

Skills:

Business Acumen (understand the economic environment & identify viable financial opportunities)
Leadership ability – ability to inspire the sales teams
Communication
Delegation
Analytical ability
Networking
Negotiation
Presentation
Decision making
Time management
Selling
Ability to manage change

Knowledge:

Understanding of the insurance and brokerage industry and environment
Legal requirements of the insurance industry
Technical insurance knowledge – to an advanced level in respect of personal lines and an intermediate level in respect of commercial lines
Indwe servicing standards in both commercial and personal lines
Understanding the basic principles of insurance including the structuring of sums insured
Marketing and sales principles

Personal attributes:

Key Performance Outputs

1. Increase Indwe’s market share

Contribute towards the branch’s business plan by analysing and identifying opportunities for growing market share.
Translate retention and service plans into individual team’s performance objectives.
Ensure client retention programmes are in place and in practice.
Ensure client growth programmes are in place and in practice.
Manage the service process and provide leadership for the service team to achieve and exceed targets.

2. Ensure profitability of portfolio

Ensure that portfolio is profitable and sustainable by writing quality business.
Identify and create opportunities for cross and up-selling.
Manage the sales budget to ensure return on investments.
Manage the budget.

3. Build and manage the relationship between Indwe and its clients

Build strategic relationships with Indwe’s clients -Specific focus on the retention of the key identified segments in the branch.
Deliver quality service by identifying specific client needs and providing appropriate risk solutions.
Brand ambassador – Ensure that the Indwe brand is positioned positively in the market.

4. Operational effectiveness

Develop and manage processes and systems to ensure the provision of a rewarding service experience at all touch points.
Develop and improve on the branch’s standard operating procedures to ensure consistency and continuity.
Ensure all client query/problem resolutions are in accordance with minimum standards.
Manage the company’s assets and maintain the register.

5. Human Capital growth and development

Ensure the recruitment and retention of key personnel.
Ensure the implementation of the Performance Management System to build a high-performance ecology within the organisation.
Train and develop staff (guidance, mentoring, formal training).
Effective management of employee relations (disciplinary and grievances).
General people management administration – e.g. leave.
Create positive energy among the team.

6. Transformation

Ensure the attraction and selection of top calibre EE candidates in line with regional targets.
Accelerate the development of key EE personnel for succession planning.
Contribute towards the achievement of the Regional BBBEE targets (Scorecard).