IT Infrastructure Services Manager - Automotive Aftermarket Parts
Responsible for overseeing and managing the Company's information technology projects; coordinates phases from development to installation and acts as liaison between clients, vendors, and consultants.
Key Responsibilities
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Plan, develop, and implement the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness. Ensure that software licensing laws are adhered to.
- Research and install new systems.
- Keep up to date with the latest technologies.
Project Management
- Develop requirements, outline budgets, and schedules for information technology projects.
- Oversee all phases of projects from conception to completion, within the allotted budget.
- Complete projects by coordinating resources and timetables with user departments.
People Management
- Provide guidance and support to IT team members.
- Mentor and train new IT support staff.
- Communicate job expectations to team members.
- Plan, monitor, and appraise job results.
- Coach, counsel, and discipline employees.
Managing Business Processes
- Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
- Schedule upgrades and security backups of hardware and software systems.
- Guarantee the smooth running of all IT systems, including anti-virus software, print services, and email provision.
- Provide secure access to the network for remote users.
- Secure data from internal and external attacks.
- Offer users appropriate support and advice.
- Manage crisis situations, which may involve complex technical hardware or software problems.
- Initiate, coordinate, and enforce systems, policies, and procedures.
- Verify application results by conducting system audits of technologies implemented.
- Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
Implementation of New Infrastructure & Upgrading Existing Infrastructure
Desired Experience & Qualifications
Technical Management experience, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Data Centre Management, Developing Budgets, Coordination, Strategic Planning, Quality Management.
Other Qualifications
- Excellent knowledge of Server setup and clustering; Nutanix advantageous in a datacentre; Server migrations.
- Good knowledge in RDS farm; Windows RDS.
- Excellent knowledge in DNS, Local/GoDaddy/3rd party.
- Good understanding of Managed switch configurations, VLANs.
- Excellent technical knowledge of current networking technologies (LAN/WAN/Wi-Fi), protocols, and internet standards (SD-WAN, MPLS).
- Proven track record of successfully implementing operational best practices in a distribution and warehousing environment.
- Demonstrated success with productivity and cost-savings initiatives.
- In-depth knowledge of Microsoft technologies including desktop OS, server OS, and supporting services (including Enterprise Active Directory domain management and AAD, Group Policy Management, Exchange, Azure/Microsoft 365 suite, Windows Server 2012r2 to Server 2022).
- In-depth knowledge of virtualization technology, concepts, and associated technologies including Hyper-V, Veeam backup and replication with DR.
- In-depth knowledge of SAN and NAS technologies.
- Good understanding of Infrastructure security, Mimecast, CheckPoint, Crowdstrike, Symantec.
- Excellent SQL knowledge will be advantageous.
- Good understanding of Dell Wyse Terminal setup (ThinOS), management, and support.
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