Job category: Others: Education and Training
Location: Durban
Contract: Fixed Term Contract
EE position: Yes
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, is seeking a Student Accounts Administrator in Durban.
CORE FUNCTIONS
- Produce plans to achieve debt collection targets on listed accounts.
- Maintain an efficient consulting and feedback relationship with students regarding queries.
- Update ITC status on default accounts.
- Be knowledgeable of company policies and procedures and inform students adequately.
- Achieve sufficient “promise to pays” targets and ensure consistent feedback for all students who have made PTPs.
- Constantly promote various payment options to encourage more monthly payments.
- Knowledge and experience in Demand and ITC Listing process.
QUALIFICATION(S)
- Senior certificate – Matric / Equivalent.
EXPERIENCE
- 3 years’ experience with collection and ITC experience.
SKILLS AND COMPETENCIES
- Conflict Management.
- Interpersonal skills.
- Time Management.
- Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism.
- Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email).
- Possess a high level of ethics, confidentiality, and integrity.
- Must be a collegial team player.
- Must be able to work within pre-determined time frames and deadlines.
ADDITIONAL REQUIREMENTS
- Be able to work during weekends and/or when required.
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