Job Overview
Reporting to the Branch Manager, the incumbent will be responsible for overseeing various aspects of the branch activities, including staff management, customer service, operations, and administrative tasks. Collaborates closely with the branch manager and staff to ensure a positive and productive work environment and smooth operation of the branch.
Duties & Responsibilities
Operations
- Control and manage the Repairs and Maintenance processes and procedures for the branch. Includes proper filing of all documentation.
- Submit daily Timesheets for the branch.
- Assist Branch Manager with overlooking and controlling of the yard activities.
- Ensure that monthly unit inspections and stock counts are done and submitted to Head Office on time.
- Request quotes from suppliers for maintenance or transport.
- Prepare the purchase requisition for quotes received from suppliers and submit to procurement.
- Facilitate communication between the branch, other departments, and management, ensuring that the information flows smoothly.
Customer Service
- Assist with loading quotes on Syrinx.
- Ensure that the branch provides excellent customer service and keeps customers informed of deliveries, collections, and maintenance schedules.
- Liaise with customers daily to check on service delivery and customer satisfaction.
- Address customer concerns, inquiries, and resolve issues in a timely and professional manner.
- Resolve all customer queries related to invoices and statements. Escalate all matters that cannot be resolved.
Stock Control
- Ensure weekly stock counts of the branch stores for materials are done. Any discrepancies need to be investigated and reported.
- Implement an inventory management system that allows accurate tracking of stock levels and item movements.
- Conduct regular physical audits of the stock and compare physical inventory with what's recorded in the system.
- Send invoices to Finance for payment of suppliers after work is completed.
- Manage the debtor’s book and ensure that this does not fall behind and attend to outstanding accounts. Escalate all matters that cannot be resolved.
- Analyze financial reports to identify areas of improvement.
Desired Experience & Qualification
- Grade 12.
- 5 years of proven experience in a coordinating or related role.
- Strong understanding of financial management, including budgeting and reporting.
- Knowledge of procurement regulations, ethical practices, and industry trends.
- Excellent organizational and time-management abilities.
- Effective communication skills, both written and verbal.
Package & Remuneration
R22,000 - R25,000 CTC (Including medical aid and provident fund).
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