Operations Supervisor Western Cape

Job Crystal • Other • Other (Wes-Kaap, South Africa) • $200 - $300 / year • 1w ago

Transcription Operations Supervisor - Western Cape

Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas.

Job Specification

The role includes:

Client and supplier liaison (telephonic, email and in-person)

New and existing client correspondence;
Client queries and complaints;
Onboarding of clients to system;
Account management of standard and Key Account clients;

Contractor liaison

Assigning recordings to contractors;
Liaison regarding file information, file rates, flagging issues with files;

Workflow management

Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard;
Processing orders received on in-house platform;
Assigning to transcribers based on competencies, turnaround times, custom client requirements;
Assisting clients with upload queries and issues;

Sales and marketing

Email marketing campaigns targeted at various industries, using various manual and automated methods and platforms;
Liaison with large volume project enquiries, clarifying parameters and requirements, connecting to relevant project manager;

Project management

Client and contractor liaison and workflow management for custom projects outside of standard service offerings;

Team liaison

Liaising within Operations team;
Liaison with CEO and COO on marketing campaigns;
Liaison with Recruitment team;
Ad hoc responsibilities.

Our ideal candidate:

Showcases a passion for the English language, with the verbal and written communication skills to assist clients and contractors;
Has an eye for detail;
Can work with international, deadline-driven clients;
Can work within international business hours;
Has no fear of learning new skills on the go;
Is able to work independently, as well as collaboratively as part of a vibrant and energetic team;
Is able to prioritise effectively under pressure;
Has their own transport;
Has a qualification related to linguistics or English (not mandatory, but advantageous);
Is able to start by 1 May, or before.