Manager, Process Automation and Contact Management
Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
To identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function in order to realise effective and measurable benefits through improved and automated processes. Lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.
Qualifications
Qualification
- Information Technology Degree or National Banking Certificate
Experience
- 3-4 years experience in business analysis, process flow and business process improvement
Additional Information
- Generating Ideas
- Exploring Possibilities
- Adopting Practical Approaches
- Examining Information
- Documenting Facts
- Development
- Data Analysis and IT Knowledge
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