Key Accounts Coordinator III (Link) - Coastal
Listing reference: click_017180
Listing status: Online
Apply by: 1 July 2024
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Durban
Contract: Permanent
EE position: Yes
Introduction
We are seeking to appoint a Key Accounts Coordinator III (Link) - Coastal supporting all coastal Link and independent pharmacy customers where necessary. The candidate will report into the Key Account Manager. THE CANDIDATE MUST BE BASED IN KZN.
Job Purpose:
To provide support to the national and key account managers, by coordinating and organizing all critical functions linked to the service level agreements within the Link channel, in line with the UPD strategic and Group objectives.
Key Performance Areas:
• To efficiently offer support to the Key Account team, communication and correspondence with key stakeholders, as well as the efficient delivery of any other relevant tasks as and when required, in order to provide the necessary support to the Key Accounts Manager in a professional manner.
• To assist in managing inventory levels by compiling daily stock reports.
• To manage, resolve and provide feedback on day-to-day customer and client care queries on time using identified business tools/email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and stats when required.
• To liaise with customers on orders, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day-to-day adhoc requests from customers (including invoices, POD's).
• Compile KPI reports in conjunction with Key Account Manager.
• To commute to customers.
Skills:
• Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organizing (prioritization skills)
• Problem-solving skills
• Customer service management MS office
• Advanced Excel and analytical skill
Knowledge:
• Knowledge of service excellence and customer principles
• Knowledge and understanding of the industry (pharmaceutical/healthcare desirable)
• Knowledge of SAP IT systems
Personal Competencies:
• Report writing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Analyzing
• Presenting and communicating information
• Adhering to principles and values
• Planning and Organizing
• Ability to work under pressure and respond to requests timeously
Minimum Education & Qualification:
• Matric
• Post matric certificate/qualification in administration/customer care (desirable)
• Nursing experience would be advantageous (hospital key accounts coordinator)
• NB: Must have own reliable transport and valid driver’s licence
Minimum Job Related Experience:
• 2 – 3 years’ experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.
• 2 – 3 years’ experience in visiting customers face to face.
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