What this role is about The Account Manager serves as the primary point of contact for our Merchants, responsible for ensuring successful onboarding, performance reviews, and addressing any operational or technical issues. The role involves educating merchants, liaising with various departments such as Business Development, Technical Support, and Finance to address integration or settlement challenges, and ensuring the overall success of the merchant's payment processing experience. Responsibilities: 1. Lead a portfolio of new merchant accounts to achieve long-term success. 2. Develop and maintain positive relationships with merchants. 3. Act as the point of contact and handle merchant queries and provide requisite support. 4. Resolve operational challenges experienced by the merchants and provide solutions in a timely manner. 5. Provide ongoing education and training with merchants on platform updates, best practices and fraud prevention strategies to ensure their success. 6. Provide regular reports on the status of accounts, highlighting any risks, opportunities or areas needing improvement. 7. Set and track sales account targets, aligned with company objectives. 8. Suggest actions to improve sales performance and identify opportunities for growth. Requirements and Skills: 1. Bachelors degree in business, Finance, Marketing, or a related field. 2. Proven experience as an Account Manager, preferably in the payment processing or financial services industry. 3. Strong understanding of payment gateways, merchant processing, and e-commerce platforms. 4. Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders. 5. Proficiency in CRM systems and the Microsoft Office Suite. 6. Ability to manage multiple accounts simultaneously and work independently. 7. Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly. Preferred Experience Experience with technical integrations in the payment processing sector. Knowledge of PCI DSS compliance and other industry regulations. Strong customer-centric approach and the ability to build long-term relationships.
