Location: Durban, KZN X1 and JHB, Gauteng X1
Reports to: Director of Client Relations
Type: Full-time, on-site (requires travel between the different stores in the region)
AA/EE requirements: None
Salary: Above market related salary
Company and Role Overview:
Our client, a renowned luxury brand known for its commitment to quality, innovation, and exceptional customer experience, is looking to appoint a driven Area Manager to lead and motivate our retail teams, enhance sales performance, and uphold our commitment to excellence in customer service.
The Area Manager will be responsible for managing multiple retail locations within the specified region. This individual will focus on driving sales revenue, overseeing HR-related functions, and ensuring that each store maintains the highest standards of customer service and compliance with company policies.
Qualifications and Experience:
- Minimum Bachelor’s Honours degree.
- Minimum of 5 years of experience in retail management, preferably in the luxury or jewellery sector.
- Proven track record of driving sales and managing teams effectively.
- Strong understanding of HR principles and practices.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to analyse data and derive actionable insights.
- A passion for luxury brands and commitment to delivering outstanding customer experiences.
Key Responsibilities:
Sales Management:
- Develop and execute sales strategies to achieve and exceed revenue targets across the region.
- Analyze sales performance data to identify trends, opportunities, and areas for improvement.
Team Leadership:
- Lead, mentor, and motivate store managers and staff to foster a high-performance culture.
- Conduct regular performance reviews and provide constructive feedback to enhance team effectiveness.
Recruitment and Training:
- Oversee the hiring process for retail staff within the region, ensuring the selection of top talent.
- Implement training programs to develop employees' skills, product knowledge, and sales techniques.
HR Management:
- Manage all HR-related matters for the region, including employee relations, compliance with company policies, and performance management.
- Foster a positive work environment that encourages employee engagement and retention.
Customer Service Excellence:
- Ensure all retail locations deliver exceptional customer service in line with brand standards.
- Address any customer concerns or escalations promptly and effectively.
Compliance and Standards:
- Ensure all employees comply with company policies and procedures, including health and safety regulations.
- Conduct regular store visits to monitor performance and adherence to operational standards.
Reporting and Analysis:
- Prepare regular reports on sales performance, employee metrics, and customer feedback for senior management.
- Use data to drive decision-making and improve overall business performance.
If you have not received any feedback from us within 5 working days please consider your application unsuccessful.
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