Our Client is looking for a Systems Analyst who will understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
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What you’ll do:
Analyse current systems solutions and business requirements
- Interpret and provide input to translate business requirements into business requirement definitions and specifications.
- Analyse and evaluate required system enhancements.
- Analyse existing systems and interfaces for modification / improvement purposes.
Design new or enhanced systems to accommodate business needs
- Participate in the process design or re-design and translate business / user requirements / processes into less complex system design.
- Design less complex system enhancements.
- Change systems specifications based on testing problems / changing requirements.
- Design interfaces and solutions with other systems
- Adhere to the change request process.
- Complete peer review of team change requests submissions.
- Provide input to deployment plans based on designs.
Testing of proposed solutions
- Develop system test plans for system, regression and integration testing.
- Perform systems testing and integration testing, and feedback results.
- Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off.
Participate in the implementation of new solutions to ensure successful integration into current environment
- Manage the creation and hand-over of the system administration procedures.
- Participate in the post-implementation reviews for completed projects.
Support current solutions
- Attend to user queries, incidents and requests as per ways of working.
- Ensure the stability of the existing systems environment in line with agreed SLA’s.
- Provide input to development/programming and technical support teams.
- Provide functional guidance.
- Complete peak checks and reporting during peak periods.
Collaborate with and support ITS and the Business
- Integrate with relevant business and IT teams.
- Provide system input to design of user training material.
- Provide operational support to the business areas.
- Provide knowledge transfer and support to team members.
- Collaborate with 3rd party service providers for operational, technical and functional support.
Create and maintain documentation
- Develop and maintain all relevant SDLC documentation.
- Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems.
- Update standby and support manuals
Your expertise:
- 3 - 5 years relevant IT experience
Qualifications required:
- Minimum 3 years IT degree/diploma
Additional criteria:
- Retail experience advantageous.
- SQL and relational database knowledge is required.
- Working knowledge of various system integration formats.
- Able to work independently on less complex projects and improvements.
- SDLC and testing methodology knowledge.
- Supply chain knowledge/understanding advantageous.
- Takes ownership, accountability and is self-motivated.
- Attention to detail.
- Is aware of and responsive to internal and external events and influences on the technical landscape.
- Ability to research technology-related concepts, trends and best practices, and apply findings.
- Appropriately derives and organises the essence of information to draw solid conclusions.
- Looks beyond symptoms to uncover root causes of problems to be solved.
- Synthesises data from different sources to identify trends.
- Demonstrates a results-oriented mindset in planning and implementing activities/projects.
- Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed.
- Prepares clear, well-structured presentations using a variety of tools and techniques.
- Prepares written reports and briefs and communicates ideas clearly.
- Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit.
- Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties.
- Adjusts to work effectively within new work structures, processes, requirements, or cultures.
- Actively seeks out positive spin-offs of change and investigates ways in which change can be used.
- Anticipates change and continuously remains prepared for change.
- Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change.
Other information applicable to the opportunity:
- Permanent Position
- Location: Cape Town - Hybrid 4 days in office and 1 day (Friday) at home.
- Environment: Will be required to perform standby duties on rotational basis.
