Experience & Qualifications Matric or Grade 12 Essential IT Qualification (certification, diploma, degree) One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM Minimum 7 -10 years experience supporting ITC environments OpenText product experience will be an advantage Primary Role Accountabilities: Assist with escalations from 2nd line support engineers Provide 3rd line datacentre software support Preventative maintenance (Patch management) Remediate issues identified by audit and monthly reporting Technologies include (but not limited to) Cloud Services: Azure, AWS, Google cloud Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV Citrix Virtualisation Application Delivery Controllers: F5, Citrix, FortiADC Operating Systems: All Microsoft & Linux MS infrastructure: Active Director, Exchange, SQL, SCCM Backups: Veeam, Backup Exec Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest Antivirus: McAfee, ESET, Symantec, Kaspersky End User computing Storage area network Networking Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings Architect new solutions Contribute to PM to compile project plans based on architecture and resource availability Implement projects in line with planning and architecture Document implementations and provide SOPs Management of Internal, Vendor and Business Partner resources delivery Aware of and manage project delivery within budget Timeous submission of relevant documentation which effect billing Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation) Ensure HEAT management system is up to date and complete Work with Service management to ensure on time delivery As required Develop accurate As-Built Documentation after delivery Critical Requirements - Skills, Experience & Qualifications Proven Tier 3 Support Must be based within the region or province Minimum 7 years proven ITC exposure Valid drivers licence own reliable vehicle essential . Must be willing to make use of vehicle for business travel within the province.
