Date Posted: 2024-06-24
Country: South Africa
Location: 17 Angus Crescent, Gauteng
Job Overview
We are seeking a hands-on, results-driven DT BRM to oversee our DT activity in South Africa and Global Distributor Network (GDN) countries. In this role, you will be responsible and accountable to consistently partner with local business by supporting the daily IT activities and IT processes, as well as supporting the SMS 8.1 (Sales and field service system) implementation in Africa. The successful candidate will have proven success managing all technology support aspects of a mid-size commercial business and IT systems project management experience. The duties of the BRM will include driving business process changes within the systems, working with functional managers to ensure their systems support, and partnering with other DT colleagues locally and globally to support the daily activities.
This position is based in our SA HQ office.
Type of contract: Temporary for 2 years.
Duties and Responsibilities
- Effective team building with local management within SA country.
- Assess DT customer operational capabilities.
- Understand business requirements for DT capabilities.
- Understand DT landscape.
- Collect DT customer requirements.
- Implement DT customer requirements.
- Help to identify and prioritize DT opportunities.
- Understand DT service requirements.
- Understand business unit risk tolerance.
- Assess business constraints on DT service/solution.
- Projects: review implementation schedule and roll-out activities.
- Projects: plan and align user testing and resources.
- Projects: support organizational changes.
- Projects: update project activities in Otis tools.
- Support GDN for system access.
- Resolve distributor DT issues.
- Collaborate between GDN and internal DT.
- Infrastructure & back office collaboration.
- Follow up on Service Management (Service Now ticketing service process).
- Follow up on key company system sustain: JDE, Elog, CRM, Concur.
- Follow up on local system and vendor supporting, as well as the migration to global system.
Skills
- Proven working experience as an IT manager or relevant experience (minimum 5 years).
- Excellent knowledge of technical management, information analysis, and of computer hardware/software systems.
- Expertise in systems implementation and project governance.
- Hands-on experience in daily support DT management.
- Hands-on experience as project manager in complex projects.
- Excellent verbal and writing skills.
- Outstanding communication, interpersonal, and leadership skills.
- Preferred: BS in Computer Science or similar field.
- Experience in a service or elevator company is a plus.
- Fluent in English (minimum C1).
About Otis
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
Become a part of the Otis team and help us #BuildWhatsNext!
Equal Opportunity Employer
Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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