About Us: We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specializing in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview: In this senior position, you will oversee our overall Change Management Service ensuring that compliance and performance metrics meet agreed standards. You will also have the opportunity to lead and develop a team of Change Managers.
Responsibilities: In this role, you can expect to be involved with: - Service Oversight:
Oversee the overall operation of the Change Management service.
Ensure all change management processes are followed correctly by team members.
Monitor performance metrics and ensure compliance with SLAs and policies. - Team Leadership & Development:
Lead, mentor, and develop a team of change managers.
Provide training and development opportunities to improve team performance.
Conduct regular performance reviews and provide constructive feedback. - Stakeholder Communication & Relationship Building:
Act as the primary point of escalation for any issues related to change management.
Build strong relationships with key stakeholders including senior executives, customer representatives, and third-party vendors.
Facilitate effective communication between the change management team and other departments. - Continuous Improvement Initiatives:
Regularly review change management processes recommending improvements using appropriate tools.
Drive initiatives aimed at enhancing efficiency/effectiveness practices.
Qualifications & Experience: The right candidate for this role will have:
- Professional experience of enacting and managing Change Management within an ITIL-aligned environment.
- Experience managing process-driven teams within a Managed Services Provider (MSP) environment.
- An ITIL Foundation qualification (can be either version 3 or version 4).
Hybrid working: This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organization can decide how to implement this policy.
Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients, we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.#J-18808-Ljbffr
