Spa Therapist (14017)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Therapists are responsible for delivering exceptional treatments to guests of the spa in line with ESPA and Hotel brand standards, whilst maintaining excellent five-star client care, cleaning standards and grooming. Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.
Key Duties and Responsibilities
SPA & RETAIL SALES
- Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
- Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
- Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.
- Participate in demonstrations/events as required.
- Ensure that daily sales figures are accurately recorded.
TREATMENT STANDARDS/OPERATIONS
- Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
- Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.
- Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
- Protect the guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
- Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.
GUEST RELATIONS
- Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.
HEALTH, SAFETY & HYGIENE
- Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
- Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols.
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.
GENERAL
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.
- Always be punctual and prepared in advance of treatments.
- Support all departments in the spa including covering reception and spa attendant duties as and when required.
- Must adhere to training as set down by the Treatment Manager and Head Therapist and attend all training courses as deemed necessary.
Skills, Qualifications and Requirements
- Certified/diploma’s as a beauty therapist.
- Minimum of 1 year working experience in the 5 star spa/hotel environment.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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