Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Manage and grow a portfolio of high net worth clients, trusts, investment holding companies and businesses, servicing their banking, lending and foreign exchange requirements. Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advice and support in terms of practice formulation and associated best practice improvements.
Job Description
- New Business Organisation: Devise short-term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe. Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited internal networks and fostering greater collaboration within group and WIMI business unit. Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited.
- Client Service - Manage and Grow Existing Client Relationships: Conduct quarterly meetings with each client in your designated portfolio. Undertake annual credit reviews to assess the health of your Clients' financial position, with cooperation from the various teams in the region. Maintain the highest levels of service and delivery to existing clients, ensuring that all teams of specialist support within the region work together to deliver client experience. Act as the key contact point for all client advice in Transactional Banking, Credit, FX.
- Client Relationship Management: Maintain the highest levels of service and delivery to existing clients. Be the key contact for all banking and credit advice and client queries. Act as the key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited.
- Involvement in Credit Related Tasks: Gather information related to Transactional Banking, Credit, FX ensuring efficient client interactions. Provide information related to security status reports and performance of financial analysis. Ensure that credit review processes are conducted on time. Liaise with the product houses to ensure credit tasks related to clients are completed.
- Governance and Control: Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery, and operating model. Ensure all actions are in line with procedures according to the Front Office manual.
- Query Resolution: Undertake query resolution related to the client portfolio. Act as the escalation point for serious issues related to client complaints.
- Operational Support: Provide accurate/timely preparation of file notes, client letters and other client documentation for all client meetings and follow up as required. Act as focal point for clients dealing with day-to-day administration across the range of services and products.
Education
Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required).
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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