Job Description
Incredible opportunity available to work full-time for SmartPA South Africa servicing local and international clients as a Virtual Assistant role - Business Support Executive (BSE) at the Centre of Excellence (COE).
Candidates must be able to match our clients' specific shift requirements and local time zone full day working hours from 15h00 to 23h30 from Monday to Friday, which would be SA time from 16h00 to 00h30 from the 28th of March to 31 October and then SA time 17h00 to 01h30 from 31 October to 28th March annually when the time zone changes. Please note that you will also work according to the UK public holiday calendar, not the South African Public Holiday calendar.
Successful candidates will be required to work remotely with a reliable home fibre internet connection but could be expected to work from an office in Johannesburg, CPT, or DBN should the employer require it in the future. Candidates will need to be able to arrange their own transport to and from work when this is necessary.
Key Responsibilities and Skills
- You will be working within a shared team (pod) structure, providing support to a variety of stakeholders with varied operational tasks.
- You will be responsible for executing stakeholder requests, supporting their needs, and any internal business operation requests.
- You will execute tasks with a wide range of scope and deadlines. You will be working in an assignment rotation setting, meaning you won't be solely responsible for one given task or stakeholder.
- You will be working within a pod structure to support each other and your stakeholders, allowing for support and cover within the team where needed.
- You will be involved with process changes, updates, and creations, streamlining, automating, and creating new best practices.
- You will be a SmartPA ambassador, delivering our purpose and promoting SmartPA culture and values within the team and to the stakeholders and clients.
- You will demonstrate the ability to proactively manage client and stakeholder expectations.
Skills
- Time management, attention to detail, and organizational skills are crucial within this role.
- Strong communication skills both on the phone and in written English are essential.
- You will enjoy a fast-paced environment and work well under pressure.
- The ideal candidate will be adaptable and proactive.
- Great social skills are a must – both internally and with clients.
- You will have an enthusiastic ‘can do’ attitude; no job is too large or too small.
- SmartPA appreciates people who are willing to contribute suggestions for business improvements.
Experience
- Experience with Google Suite Applications (Gmail, Docs, Sheets, Dashboards) is desirable.
- Experience with MS Office (Particularly Outlook, Word, and Excel) is essential.
- Experience in project delivery coordination and completing tasks to tight deadlines is essential.
- Some experience in admin is essential.
- Experience in data handling and entry is essential.
- Experience in diary management is essential.
- Experience in document formatting is desired.
- Experience using CRM systems/booking systems is strongly desired.
- Experience in account management is desired.
- Experience in office management is desired.
Compulsory Information Required
- An up-to-date CV with a minimum of 2 written references with contact details.
- Confirmation of previous experience in the virtual assistance and administrative support industry.
- Acceptance of job specifications and working hours.
- Current employment status.
- Notice period if employed.
- Confirmation that you have a home office workspace.
- Confirmation that you have a reliable home fibre internet connection.
- Confirmation of availability for online interviews ASAP.
- Confirmation of anticipated salary expectations within the identified levels communicated in this document.
Work Remotely
Yes (however, may be required to attend the office in Johannesburg North in the future).
Dependent on experience, skills, and education:
Junior Level | R7,450 - R16,610
Intermediate Level | R16,610 - R20,201
Senior Level | R20,201 - R31,710
At SmartPA, we provide industry-leading administrative and business support services to organizations across the globe. We aim to teach the true value of EA and secretarial services as a fundamental support function in every business.
We Look Forward to Hearing from You!
Thank you for your interest in SmartPA. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to
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