EMPLOYMENT TYPE : Permanent
SECTOR : Information Technology (IT)
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS: - Matric (Grade 12)
- Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) Min 5 Years Working Experience (IT and hardware and software)
- Software Certifications (Microsoft, Adobe, VMware. etc.)
- CompTIA Certification A+ & N+
- MCP or MCSE
- Certificate or Diploma in Information Technology
- 5 years of IT hardware and software support experience
DUTIES: - Assisting clients through monthly call reporting.
- Client Liaison: Communicating effectively with clients to comprehend their IT system requirements, assessed through customer feedback.
- Customer Service and Account Management: Managing and supporting client accounts to foster long-term partnerships, evaluated during account reviews.
- Client Relationships: Building and sustaining client relationships for repeated business, assessed through customer feedback.
- Understanding the company's value proposition, product range, and services, reviewed during management evaluations.
- Training & Certification: Attending mandatory training sessions to enhance skills on Servers, Storage, and Networking products, with the completion of relevant certification exams, tracked through regular skills training and testing.
- Support Service SLA Agreements: Ensuring support for Service Level Agreements, including extended warranties, evaluated during account reviews.
- Participating in monthly KPI sessions to review personal performance and establish action plans, tracked through KPI reviews.
- Presentation: Representing oneself and the company professionally, aligning all documentation with company standards, assessed during management reviews.
HOURS: - Monday to Friday (08h00 to 16h30)
